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Library assessment on a budget: using effect size meta-analysis to get the most out of the library-related survey data available across campus
Eric Ackermann, Performance Measurement and Metrics 9, no. 3 (2008): 192-201.
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Perceived service quality, perceived value and recommendation: A study among Canadian public library users
Riadh Ladhari and Miguel Morales, Library Management 29, nos. 4/5 (2008): 352-366.
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Service Quality in Academic Libraries: An Analysis of LibQUAL+™ Scores and Instiutional Characteristics
Kathleen Miller, Ed.D. Dissertation, University of Central Florida, 2008.
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The impact of supply chain relationships on the quality of services provided by the maritime libraries “Field study”
Ola Bayan, Abstract of a dissertation submitted to AASTMT College of Maritime Transport and Technology Postgraduate Maritime Studies Department, Alexandria, Egypt (2008).
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Evaluating the service quality of central library in Tarbiat Modares University using the LibQUAL+ tool
A. Najafgholizadeh, Master’s Thesis, Tarbiat Modares University, 2007.
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Measuring the value and impact of health library and information services: past reflections, future possibilities
Joanne G. Marshall, Health Information and Libraries Journal 24, suppl. 1 (2007): 4-17.
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The LibQUAL+ phenomenon - Who judges quality?
E Stewart Saunders, Reference and User Services Quarterly 47, no. 1 (2007): 21-24.
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How to get more from your quantitative LibQUAL+™ dataset: Making results practical
Tim Bower and Bradford Dennis, Performance Measurement & Metrics 8, no. 2 (2007): 110-126.
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SPEC Kit 303: Library Assessment
Stephanie Wright and Lynda S. White, Association of Research Libraries: December 2007.
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We Did LibQUAL+-- Now What? Practical Suggestions for Maximizing Your Survey Results
Amy E. Hoseth, College & Undergraduate Libraries 14, no. 3 (2007): 75-84.
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